Knowledge design, conversation flows, qualification and escalation.
WHAT WE SHAPE TOGETHER
Useful assistance that knows when to respond and when to involve a person.
Typical deliverables
- Approved knowledge and conversation design
- Channel and integration setup
- Human handoff and fallback responses
- Scenario testing and operating guidance
What we need from you
Approved source material, example enquiries, channels and the actions an agent is allowed to take.
THE DELIVERY PATH
- 01 / DISCOVER
Understand the goal, constraints and current setup.
- 02 / DEFINE
Agree the scope, milestones, responsibilities and quote.
- 03 / BUILD
Create, connect and review the work against the agreed scope.
- 04 / HAND OVER
Test, launch and give your team clear operating guidance.
Deliverables, timing, revisions and third-party costs are confirmed in your proposal. Ongoing support can be scoped separately.
BUILT AROUND YOUR WORKFLOW
Let’s scope the right first release.
What we can shape together
- Approved knowledge setup
- Conversation flow
- Human handoff
- Scenario testing
We define the workflow, integrations, user roles, data needs and security requirements together before development.
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